Thank you for shopping at AutoTrailerStore.com. We strive to provide you with high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we're here to help.
1. Returns
You have 30 calendar days from the date of purchase to return an item for a refund or exchange, provided the following conditions are met:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of purchase (order confirmation or receipt) must accompany the return.
- Certain items are non-returnable, including:
- Custom or personalized products
- Items marked as "Final Sale"
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Email our customer service at support@autotrailerstore.com or call us at +1 888 202 0999 to request a return authorization. Please provide your order number and details of the item you wish to return.
Package the Item: Once your return is authorized, package the item securely in its original packaging. Include all accessories, manuals, and documentation.
Ship the Item: Send the item back to us at the address provided in the return authorization. You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-7 business days for the refund to appear on your statement.
4. Exchanges
If you need to exchange an item for a different size, color, or product, please follow the return process above. After we receive your returned item, you can place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@autotrailerstore.com or +1 888 202 0999. We will arrange for a replacement or refund as appropriate.
6. Contact Us
If you have any questions about our Return Policy, please contact us at:
Moto Ranch Inc
7823 Ellis Rd,West Melbourne, Florida
Email: autotrailerstore@gmail.com
Phone: +1 (631) 685-2098